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FAQ


HOW DO I REQUEST A RETURN OR AN EXCHANGE ?

Requesting a return or an exchange could not be easier! Please email to customercare@inavokich.com or refer to the section of “Exchanges and Returns Policy”on the website.

 

WHAT IF THE ITEM I RECEIVED IS BLEMISHED ONE?

We do our best to provide you all items sold are of the excellent quality. However if you received a faulty or damaged item, please contact us by emailing to customercare@inavokich.com thus we will be able to quickly solve your issues!

 

WHEN WILL MY ORDER ARRIVE?

Usually we dispatch parcels within 24 hours after payment. 

Delivery to Moscow and Saint-Petersburg takes 1-3 business days.

Delivery to other russian cities takes 2-5 business days depending on destination.

International shipping takes 3-8 business days.

 

HOW CAN I TRACK MY ORDER?

An email will be sent to you once your order has been dispached. You can track it on delivery service service.

 

WHAT SIZE SHOULD I ORDER?

Our sizing guide, which can be seen right under the photo of items, will hugely assist you to find your ideal fit. Moreover, head to our Live Chat on the website or send email to customercare@inavokich.com

 

HOW TO CARE?

We recommend dry cleaning, because the item will always looks like new. If it's not comfortable for you, we recommend hand washing not above 30 degrees and flat drying. The item will last you for a long time with proper care.

 

DOES INA VOKICH DELIVER WORLDWIDE?

Yes, we ship all over the world.

 

HOW MUCH DOES DELIVERY COST?

We do not charge anything for delivery. We offer free worldwide courier delivery.

There may be some customs duties in your country, to know more please visit the section of “Shipping”on the website.

 

WHAT PAYMENT METHODS DOES INA VOKICH ACCEPT?

We accept Credit Card (Visa or MasterCard) Payments and PayPal. For clients from Russian Federation there is an opportunity to pay to courier, to learn more please contact us at customercare@inavokich.com

 

HOW CAN I CONTACT YOU?

Email us at customercare@inavokich.com

Call us 8-800-511-99-40

 

IS IT SAFE TO PURCHASE ONLINE?

Sure! Сompany INA VOKICH is neither store any credit card details nor share your personal information with any third party. We use Geo Trust Secure Socket Layering (SSL), sophisticated technology which provide the safety of our client’s private infromations.