HOW MUCH DO YOU CHARGE FOR DELIVERY? We do not charge anything for delivery.
HOW QUICKLY DO ORDERS ARRIVE?
Usually we dispatch parcels within 24 hours after payment.
Delivery to Moscow and Saint-Petersburg takes 1-3 business days.
Delivery to other russian cities takes 2-5 business days depending on destination.
International shipping takes 3-8 business days.
We do our best to ensure the timely delivery of all orders. Please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.
WHICH DELIVERY COMPANY DO YOU USE?
We use EMS, FeDex and SDEK courier service.
HOW CAN I GET A TRACKING NUMBER?
An email from delivery service with track number will be sent once your order has been dispatched. You can track it on delivery service website. If you do not receive one, please email us at email@example.com
SHOULD I PAY ANY EXTRA TAXES AND DUTIES ON THIS?
If you're living outside of Russian federation your parcel can be the subject to import duties, to learn more about import duties, please contact your local customs.
Client is responsible for import duties and taxes charges by your country customs your order is being shipped to. We are not liable for these charges,and they unfortunately can not be reimbursed or refunded by INA VOKICH. If you refuse to pick the parcel and pay customs taxes and duties charges,your package will be returned to our warehouse. Before refund we will deduct shipment fee and import taxes.